areas of expertise

Management of Front Office Functions

• Patient Reception and Registration
• Telephone Protocol
• Appointment Scheduling
• Surgical and Test Scheduling and Pre-Certification
• Correspondence and Test Results Control
• Management of Medical Records and Chart Systems

Management of Clinical Functions

• Patient Flow Analysis
• Patient Education
• Clinical Procedures (including OSHA compliance)
• Lab Procedures (including CLIA compliance)
• Ancillary Services
• Ambulatory Surgery Centers

Practice Management

• Strategic Planning
• Governance, Organization, and Administration
• Sales, Acquisitions, Mergers, and Valuations
• Group Formation, Administration, and Negotiations
• Expense Control and Accounts Payable

Physician Management

• Compensation, Fringe Benefits, and Reimbursement
• Contract Negotiation

Risk Management

• Development of Compliance Plans
• Internal Risk Management Procedures
• Professional Liability and Overhead Insurance
• Practice Property and Casualty Insurance
• Compliance Audits

Management of Patient Relations and Marketing

• Internal and External Marketing Strategies
• Monitoring and Tracking Marketing Efforts
• Patient Satisfaction Surveys

Revenue Cycle Management

• Credentialing
• A/R Management and Billing
• Coding Support and Training
• Fee Schedules

Management of Human Resources

• Personnel Needs Assessment
• Performance Evaluations
• Recruitment and Termination
• Personnel Policies and Employee Handbooks
• Compensation, Incentive Plans, and Fringe Benefits
• Job Descriptions and Training
• Time Management
• Communication and Motivation

Management of Physical Design and Flow

• Space Needs Assessment and Floor Plan Analysis
• Property Acquisition or Lease Negotiation
• Clinical, Office, and Computer Equipment
• Lease vs. Purchase Analysis

Starting a New Practice

• Total Turnkey Solution
• Satellite Feasibility Studies
• New Practice Consultation

Managing a practice as a company is critical and unpredictable. Our professionals are dedicated to serving physicians in private practice with a unique mix of strategic planning, hands-on practice management, and health care consulting expertise. We identify issues and implement solutions to help achieve the goals of the physicians we serve.

At SS&G Healthcare Services, we understand the challenges associated with the business side of medicine, as well as the pressures of running a practice. The difficulty of trying to balance rising business costs and decreasing revenues, while meeting the demands of patients, employees, and insurance contracts leaves little time for physicians to actually practice medicine. We have assisted hundreds of physicians and physician groups in private practice achieve a balance between financial, operational, clinical, and personal priorities.

Our professionals have the expertise and commitment to take the sting out of managing your practice.