SS&G has built its reputation for integrity by providing the best client service and delivering the highest quality services to our clients. It is imperative that all of our employees engage in practices that the firm has established as integral to providing the best service possible. Practices include, but are not limited to, returning phone calls the same day and certainly within 24 hours, checking voicemail daily during the business week when not scheduled in the office (this includes part-time employees), completing client work on a timely basis, taking joint responsibility for transferred work, and, in general, doing everything possible to ensure that the client is well served, including consistent account status correspondence to the client.

SS&G has a "Super Service Group" that is comprised of representatives from all levels, offices, and entities that work to develop and implement new strategies, ideas, and policies to enhance client service, both internally (employee-to-employee) and externally (employee-to-client). The group's mission is to constantly improve how we attain, interact, treat, work with, and show appreciation for our clients. The Super Service Group is charged with the task of coming up with concepts that go above and beyond our standard customer service practices.

We have also implemented a client service agreement as a tool to reinforce the firm's expectations regarding client service. All employees must sign the agreement which states "I understand our mission is to provide ‘professional services of the highest quality and value that enable our clients to thrive,' and will do my part as an employee of the firm to ensure that this mission is followed. As an employee of SS&G, regardless of my position within the firm, I recognize that it is my responsibility to ensure that all clients that I come in contact with, directly or indirectly, receive superior client service. I will respect vendors, contacts, referral sources, and my colleagues."