SS&G has built its reputation for integrity by providing the highest quality of service to its clients. Our employees are guided by the firm's client service practices including returning phone calls the same day and certainly within 24 hours, checking voicemail daily during the business week when not scheduled in the office (this includes part-time employees), completing client work on a timely basis, taking joint responsibility for transferred work, and, in general, doing everything possible to ensure that the client is well served, including consistent account status correspondence to the client.

SS&G created a "Super Service Group" that is comprised of representatives from all levels, offices, and entities who work to develop and implement new strategies, ideas, and policies to enhance client service, both internally (employee-to-employee) and externally (employee-to-client). The group's mission is to constantly improve how we attain, interact, treat, work with, and show appreciation for our clients. The Super Service Group is charged with the task of coming up with concepts that go above and beyond our standard customer service practices. 

We have also implemented a client service agreement as a tool to reinforce the firm's expectations regarding client service. All employees must sign the agreement which states "I understand our mission is to provide ‘professional services of the highest quality and value that enable our clients to thrive,' and will do my part as an employee of the firm to ensure that this mission is followed. As an employee of SS&G, regardless of my position within the firm, I recognize that it is my responsibility to ensure that all clients that I come in contact with, directly or indirectly, receive superior client service. I will respect vendors, contacts, referral sources, and my colleagues. "Every member of our valued staff strives to achieve levels of excellence in client satisfaction by practicing the highest quality of service, observing the highest ethical and professional standards, including strict adherence to confidentiality, and operating with integrity and accountability.

In order to assess how we are doing, we utilize a performance survey. We are fortunate to have a high client response rate, which gives us confidence that the survey serves as a sound indicator of our performance. Our performance survey is available online for client feedback. The 2008 survey results indicate that 98 percent of our clients were satisfied/extremely satisfied with the overall quality and performance of our services. We proudly earn the trust of our clients.