Client service is the foundation of SS&G's business philosophy. We have earned our reputation for integrity by ensuring clients receive the highest quality work and attention. Through expertise, timely responses and deliverables, support, and respect, SS&G employees adhere to our mission "to provide professional services of the highest quality and value that enable our clients to thrive."
Our client service practices include returning phone calls the same day, completing client work on a timely basis, taking joint responsibility for transferred work, and doing everything possible to ensure the client is served best.
Each SS&G employee signs a client service agreement, which states he or she "...recognize(s) that it is my responsibility to ensure that all clients that I come in contact with, directly or indirectly, receive superior client service." Every member of our valued staff strives to provide the highest quality of service, operate with integrity and accountability, and observe the highest ethical and professional standards, including strict adherence to confidentiality.
SS&G values client feedback, provided through our online performance survey. The 2012 survey results indicate that 99 percent of our clients were satisfied/extremely satisfied with the overall quality and performance of our services.
When asked what they like best about SS&G, our clients had this to say:
- “Their knowledge of tax incentives to save clients money!”
- “My director and his team do an excellent job. I am extremely satisfied.”
- “Staff is very responsive and helpful.”
- “Helped me set up the company and were patient with my questions.”
- “Very efficient, friendly, and professional.”
- “Staff is excellent, easy to work with, available and timely, and has very good reputation.”
- “Top tier professionals and very easy to work together.”
- “The people on the engagement are always knowledgeable and understand our business.”
- “I get results when I need them and in a timely fashion. SS&G's capability of resolving comprehensive international and domestic tax matters.”
- “I have never been disappointed. I have always had the best service and product.”
- “Easy to work with. Good location. Great talent and great results.”
- “Understanding our goals.”
- “How detail oriented they are.”
- “Just plain excellent.”
- “From the front desk on, everyone is there to help.”
- “Timeliness and responsiveness - all around wonderful.”
- “Very knowledgeable of tax laws and how they apply to me. Also super responsive.”
- “SSG has taken the time to learn about our industry as well as understand the needs of our company. This makes their interaction very useful. I believe that SSG has a cooperative spirit with us as a client, and worked with us in a creative way as we maneuvered through the past several years. It certainly helps that there has been little turnover of staff on our account, which I believe speaks well of SSG, as well as helps with efficiently.”
- “Every single member of SS&G performs at the highest level.”
- “They are always suggesting ideas to improve.”
- “Very easy to work with and are definitely experts in their field. I use them as a resource all year.”
- “They are very knowledgeable/easy to work with. Fell like they are a partner.”
- “Flexibility to time demands, quality and thoroughness of audit and deliverables. Audit team communicates expectations and findings as they progress.”
- “Lines of communication are always maintained. Very responsive!”
- “All employees on our engagement are top of the line. I feel comfortable that things are being done right and that they will find things that should be corrected.”
- “A great group of individuals with the knowledge and experience of the larger/national firms, but without all the pretense. I've worked with SS&G since 2003 and have recommended your firm to businesses I know as well as professionals seeking a good workplace.”
- “I was very pleased with the services that we received and will not hesitate to engage SS&G in the future. I will also recommend SS&G to others who may have need for this type of service.”
- “Their people - their dedication, how approachable they are, their knowledge base, and their support of their clients.”
- “SS&G has a very personal approach to their clients in all dealings.”
