Events

Wednesday, February 20, 2008

Cost: $60 for SS&G Healthcare Services Clients $75 for non-clients.

7:45 a.m.
Registration and breakfast

8:30 a.m.
Seminar begins

9:45 a.m.
Break

10 a.m.
Seminar resumes

11:30 a.m.
Question and answer session

Great customer service is the process of consistently communicating to every patient that they are valued and that their satisfaction is paramount to your organization. Achieving great customer service requires strong service leadership, skilled management, and effective teamwork with caring and motivated people on the front line. Customer service representatives need to be supported by customer-centric processes and standards which are championed by effective management and strong leadership.

This class teaches dynamic skills for consistently winning over customers and creating memorable customer service experiences. We will focus on everything from the effects of customer service on medical practices to setting baseline customer service standards in the patient cycle process, and implementing good customer service in your practice.

Everyone - from receptionists to physicians - can benefit from this valuable class.