Upcoming Events

Date: Wednesday, May 21, 2008

Time: 8 a.m. - 11:45 a.m.

Location:  SS&G Financial Services, Inc.
                   Seminar Room
                   301 Springside Road
                   Akron, OH 44333

This course provides a complete overview of how to run a medical office's front desk efficiently, and effectively. Using a sequence that follows the flow of most patients, the course will cover all of the positions that help the front desk run smoothly. It will also keep you abreast of trends to enable you to provide the best possible customer experience. Topics will focus on the broad view of front desk management and all that it entails, including:
• Refining the incoming call process

• Appointment scheduling
• Referral management
• Registration
• The pre-visit - what should happen prior to the patient's arrival
• Excellent first impressions
• Improving the check-in and check-out processes
• Managing the patient wait time
• Handling no shows, late arrivals, and delays
• Enhancing patient service
• Maximizing collections at the time of service

8 a.m. Registration and breakfast
8:30 a.m. Front desk operations
9:45 a.m. Break
10 a.m. Front end collections
11:30 a.m. Question and answer session

event registration